LOAN ACCOUNT NIGHTMARE

I RECEIVED MESSAGES FROM THE BACK THAT I QUALIFY FOR A LOW INTEREST LOAN ON COVID. WHEN I GOT THERE GENTLEMAN YOU CAN ONLY DO IT ON YOUR PHONE ??? AND THEN WHEN I SAID I DO NEED A LOAN OVER 12 MONTHS HE TOLD ME ONLY GIVING LOANS OVER 60 MONTHS CURRENTLY. AND TO MAKE MATTER WORSE HE SAID HIGHLY LIKELY I WILL NOT GET A LOAN QUICKLY AFTER THAT SO I ENDED TAKING A LOAN FOR R15000 BUT I WANT FOR R10 000 ORIGINALLY. THEY CHARGED A INTITAL FEE IMMIDIATE - MAKING THE PAYBACK AMOUNT R16207.00. I NEVER RECEIVED A MONTHLY STATEMENT VIA EMAIL AS I ASKED AND HOW IT WERE DONE IN THE PAST. SO WHEN I GOT HOLD ON THE LOAN DEPARTMENT REGARDING A STATEMENT - THERE WERE ADDED CHARGES EVERY MONTH OF A SERV FEE OF R69 & A CPP PREMIUM OF R56.72 - BUT I HAVE A PAY PROTECT OF FNB TAKEN OUT 2 YEARS PRIOR TO THE LOAN OF R200 ODD I HAVE ON A DEBIT ORDER. WERE CAN I GET HELP ?????? FNB IS THE WORST BANK EVER