Loan

Fnb double debit me on my loan account, I’m struggling to get my refund and no one wants assist me. I’m. Really done with fnb as bank, been banking with them for many years. The service is poor. No one wants to take responsible. I need to run around for my own money. The agent that help me made a false payment plan with me not honouring what was made. I was clear to her I can’t be double debit. That’s exactly what happen. Time for change to new bank, can’t deal with this