Loan

I am bitterly disgusted by FNB's service I went to 2 different branches and none of them could assist me. I went to Claremont Branch as well as Kenilworth and all the consultants are insisting that FNB is not at fault. I even complained on the customer care line via email and up until now no assitance. I app**** for car finance and to my shock FNB has listed under my name that I have a loan with them and I am paying R4168 for it. I only took out the short-term loan that gets paid back in 30 days and I took it out on the 22nd of July and by the 24th it was paid. I only requested R1100 and I paid back R1268.My name is listed at credit bureau that I haven't paid them. This is shocking as now it is preventing me from get vehicle finance as I have a loan of something that I dn't even know of. I want this issue resolved ASAP and I refuse to go to any branch as they are all useless. If this is not resolved I will be banking elsewhere!!