Loan

Hi after I wrote this complain a bank consultant phone and I explained what I was told by the bank consultant 4 years age she said she will request the voice recording and she will call me back, I then told her that the previous consultant said the same thing an came back to me. to be blacklisted while paying is not a good thing and secondly most vacancies I have app**** for they don't want a person who is blacklisted, my life is seriously on hold because of the mistake that has been done by the bank's employee.

Hi (this is the first feedback I received) copied from my email. Good day Mr. T. Chiliza, Thank you for your email. With reference to our telephone call on 19th December 2017, please note the following: Kindly note that the call recording was listened to as requested, there is unfortunately no mention that your outstanding balance will not increase as confirmed. With the arrangement made to pay R 500.00 over your normal instalment of R 2 038.43 you already paying R 1 538.43 less on a monthly basis hence your arrears will increase and with that your outstanding balance increase. Also, interest is charged daily on the outstanding balance and accumulated on a monthly basis. We apologize for the delay and any inconvenience caused. Should you require further information please do not hesitate to contact us again. Kind Regards, Jackie Jacobs and then I rep**** on the same feedback Good Day The initial arrangement was R400.00 in 2014. As I said on the initial complain, I went to the bank as I was unemployed, I explained everything to the bank custultan and she phone I don’t who she phone but I was call to confirm the account where they will deduct money from. The bank employee informed me that the outstanding balance will not increase instead my premiums will decrease the outstanding balance. I will appreciate if you can get me the recording between the bank consultant and unilaw or fnblaw and me confirming my account details. Regards, on my request this is what I received, they said call are recorded for legal purposes and it will be provided on request, I have got the filling that they are protecting their employee's mistakes and oppressing the customer here. Good day Mr. Chiliza, Thank you for your e-mail. We apologise for the delayed response and any inconvenience caused. Unfortunately, we are unable to assist you with the call recording as requested. Please note that due interest still being added to your account, your balance could not decrease. Should you require any further information please do not hesitate to contact our Collections department on ********** /1. Kind Regards, Letisha Ponsonby

Good Morning How long do I have to wait for the manager at FNB Loans to contact me? Regards.