Loading the loan amount and getting help an infinity circle of frustration

Good day, I accepted an offer yesterday via the platform for a revolving credit plan, the account was approved in a jiffy and loaded as one of my accounts. The initiation fee was deducted R155.00, and my first payment date 21 Dec, all good. I have screenshots that the account has been opened first payment day etc

The problem, the loan amount was not loaded (R100k), checked this morning, still not loaded. Went onto secure chat, ho-hum, not sure if that's worth it. Anyway, they gave a call center number; call center number refers to the service suite, service suite tells me to call a credit call center, you have guessed it I get another number. I have been pushed from pillar to post. Easy to activate, however, after service, not excellent!