Living their values

FNB has surely made their branches more welcoming and very friendly. However, having not being there in ages I needed to be sure of which service desk will assist with my need. The lady at the door was assisting another client, but also at the front is a machine that helps assign a queue number to you based on your need. <br> I took a number, but still needed to be directed. <br> To my amazement, Merriam (the lady that was sweeping the floor), noticed my confusion, and walked up to me and asked, \How can I help you sir""; a lady with the biggest smile; most patience; knowledgeable; competent and just brilliant. <br> <br> FNB; your staff at the Woodlands branch has assisted in lifting your image;and your brand. <br> Give those ladies a Bells :) """