Live support, more like delayed directory enquiries.

Can someone explain to me the point in live support, firstly they not live and secondly they don’t offer support.

90% of the time all they do is tell you to phone someone else, and that’s after taking 20 minutes to reply after being connected, unless of course they get disconnected and your routes to someone else, then you get to enjoy a fresh new 20 minute wait.

The few times they do give you an answer that’s not a phone number, it’s to a question you never asked, and then they just drop the chat so now you get to start the whole process over again hoping the next person who makes you wait 20 minutes for an answer actually reads the question you asked before answering.

FNB used to be the best bank to deal with, then at some point in time they got taken over by Trumps idiot brother and everything went to hell from there, supports worthless plus’s you actually force users to create insecure passwords.

Like why is going on their, have you guys decided your bored of trying to win most innovative bank and are now battling to see if you can win worst bank or least secure bank or both.