Live chat...REALLY!!!

FNB obviously decided under Covid that a call centre was no longer efficient (or safe) and setting up 'live chats' would be the way to go, doing away with call centres.

However, we are now no longer in Covid but the 'live chat' environment remains. Except is live really live?!

Waiting indefinitely to get a response with my App open is ridiculous and then when I finally get a response it's like talking through a dial-up modem. One answer every 5 minutes. How is this efficient or convenient for me the customer? You might be engaging more customers FNB but to what end and quality.

I have been with FNB for the past 20 years and had never considered swopping banks until these past two months when I have actually been trying to interact with FNB a number of times. The same frustration every single time! Sometime human interacting beats tech hands down FNB.