Listed that i am under debt counselling

My son was a student up to last year and started a job this year March. He had a Easy account which we didn't upgrade but needed to do it now as he needed to draw a lump sum. He went to Ladysmith branch on Saturday the 19th September and on Monday 21st September and was assisted by Jane who advised him that it will be the listing against his name will be removed by Wednesday 23rd September. He is not listed by ITC as FNB made an error. We went to Southgate branch on Sunday 27th September to upgrade his account again. Pearl from Southgate has been trying to assist to have the tick on their system removed.<br> I am very unhappy that there was a tick for debt counselling in the 1st place as he does not even have any accounts. The ITC checks FNB has now done trying to upgrade his account is reducing hIs credit scoring and the frustration and inconvenience is making me think twice to be associated with FNB. I am thinking of closing both my business and personal accounts and advising my family members and friends to do the same,