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MolatlhegiL M

1 reviews | Active since Oct 2015

12 Oct 2015, 10:19

Listed as defaulter by FNB for their bad attitude

I had a FNB Cheque Acc # ***8 and later A Cheque Acc # ***0.<br> <br> The history of my instructions to FNb Private Bankers is that I wanted Acc # ***8 closed as at a specific date. My instruction was never implemented.<br> This has resulted in penalties raised against this Account. I had several telephone conversations with number of Officials within the Private Wealth unit to no avail. At first I was told FNB is unable to implement my instruction because they see transactions relating to toll fees which have not yet been processed. I again agreed with FNB Private Banker I was talking to, to allow the few days for the toll fees transactions to be processed and then FNB should close my account.<br> FNB again did not close the account and fees and penalties accrued. They reached R3900 which FNB just deducted from my other 624.. Acc. That then forced me to close all my accounts with FNB to another Finance Institution due to the Financial hardships FNB was further putting me into.<br> The same thing happened with closure of the Acc 624. FNB did not close it as per my request.<br> <br> FNB has now listed me as a defaulter with credit Bureaus for R1084, for not auctioning my inst

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Oct 2015, 12:48
Official
Hello MolatlhegiL,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Private clients who will provide you with feedback.

The reference number is 782309.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)