Liscence disc renewal

your Nav Car service is absolutely shocking and your complaints department useless!! I have paid for my liscence disc on the 3rd of September and have not received my liscence disc to date... it is extremely disappointing... I cannot get a refund until I prove I have already gotten my liscence... who the hell are you to hold my money Ranson for a mess you could not clean up in an estimate of close to 60 days... it is shocking! and complaints do not get followed up on and the complaints is absolutely useless too and an extreme waste of airtime with each call bordering on no less that 35 minutes!!! never again will I even consider this service! the lack of service and communication is second to none!