1 reviews | Active since Oct 2014
lip service -*********** customrs, no buss support
At times I can only transfer funds from my buss account on the 1st of the month but my debit orders goes off on the last and 1st day of the month on my personal account.<br> This results is that my debit orders are being reversed by fnb; besides the costs, it is also a hell of an inconvenience to get this resolved.<br> You really can't wait a few hours like the other banks?<br> I received a sms on Sunday morning regarding a d/o that went off and deposited money to my account on the same day. On Monday morning you/fnb reversed it. A day after just to make your few bucks and to irritate your customer.<br> How can we help you! I have complained about this before but it is like speaking to a brick wall. I have also app**** for a loan from your site, 2x before, but have had no response on that as well. More lip service: how can we help you - what a joke!!!<br> If anybody do respond to this, don't call me with an idiotic lip service response if you don't have a proper solution.<br> Ur support to small buss is a joke. I have from the past learned that I can't do business abroad at month end because you/fnb will immediately reverse \because that is how your systems works\". <br> Maybe go and ask Nedbank how to!"
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 861482.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 861482.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 861482.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 861482.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
