1 reviews | Active since Jul 2017

10 Jul 2017, 10:22

Linking Paypal to Accounts

<p>What an awful experience! I have been trying to do this for three weeks with no luck. On my first attempt to contact the call centre I was transferred to 10 different people and discionnected three times. I was told to submit FICA documents, which I did. No response. I phoned the call centre again and was told I had to submit further documents, which I did. No-one got back to me. Today I phoned again and have been told that they don't have any documents but I need to submit MORE than I have already forwarded. All while the recorded message that is played while I am on hold tells me that I can link my account in three easy steps. I had considered moving my business account to FNB but will avoid all contact unless absolutely necessary.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply10 Jul 2017, 11:46
Official

Good Day,

We truly regret taking note of your experience; thank you for bringing this to our attention.

I have logged a formal complaint and requested the relevant department to investigate and provide feedback.

We apologise for any inconvenience caused. Your reference for the above complaint is ***.

Kind Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)