Limited time customer consultation

The FNB branch in Fox or Main street Johannesburg, lack good customer service, i visited the branch twice this week to open a new account, it was full of customers and seemed like there was only one consultant who was servicing everyone, I waited for almost an hour and and half to get service. After all that waiting when i got to the consultant, half way through the process of opening an account, she told me the system was offline. She tried it more than three time and it showed timed out, imagine after so much time waiting to be serviced and the system gets offline, very frustrating. I was told to come back the next day, when I got there, there was more than 25 people waiting to be serviced, i went straight to the consultant, luckily she remembered me, but she could not help me at that time because she was busy consulting with another customer. I waited for 45min, then she came to assist me, but could not even assist me properly, she was in a hurry to finish and get to another customer who got angry because they thought i skipped the que. I did not see other staff assisting. I received very bad customer service, even the account that i opened i dont understand what it entails. and i must still go back to activate my app, why does it take 3 days just to open an account. Why have a branch if we cant be assisted properly, and you try to do it online they tell you to go to your nearest branch.