Limited function cards have been delivered but not activated yet

2 limited function cards were delivered to the recipients last week but they are both marked as 'Not Active' when I log into internet banking...

The cards are for Mr. KM and Mr. BA.

I was under the impression that once a card was delivered that it was activated automatically?

Do I or Mr. KM and Mr. BA need to do anything o our side to activate the cards?

Interestingly, my card and the card for Mr. NS were activated automatically with no action on either of our behalves.

Please let me know how we can remedy this... thanks...