Limit increase not done!!!

I app**** online for a credit limit increase on my credit card (Gold). Got the document that i need to upload supporting documentation (3months’ bank statement) which was completed as requested. Accepted Debi Check etc.

Called the next day to follow up and was told all was fine and did I receive the quote of terms.

Two days later was told they are waiting for me to send back the signed Quote (not once was this requested) When asked to resend the document to allow me to sign I saw it was for an upgrade. I immediately stated i did not request an upgrade only limit increase. Transaction was cancelled and an FNB representative called to do limit increase. Was told that it would take immediate effect after accepting the Debi Check Mandate as all was approved. Follow up 24 hours later where I was told 3-5 working days. Contradiction again from the previous day. I requested a copy of the call, as the start of the call it is confirmed “All calls are recorded and a copy will be made available upon request” which I requested from the follow up person who said they don’t make recordings available. I need to understand why each person gives contradicting information from the previous person? And why an immediate process takes days to complete. The 5 days would have been up if I was informed from the 1st day... now I am waiting for something that will not be complete by the weekend which was my clear request. Terrible service received that I am not familir with from FNB.