Limit changes without request
<p>So I got a new phone...and suddenly I cannot withdraw cash, I cannot buy air time I cannot do anything with online banking or cellphone banking like I have a whole new account...when I contacted your office I was told to restart my phone and try again ,, your consultant supposed to contact me regarding this and nobody called me...even she couldnt like me what the hell nobody contacted me to authorise this so how the hell did you make changes to my account with out my permission </p>
Helpful (0)
Replies (1)0
Replies (1)
FNB (First National Bank)'s replyOfficial
02 Mar 2017, 08:51Good Day
We thank you for taking the time to highlight your concerns and in order for me to be able to log a formal complaint can you provide us with the Id or account number upon this information we can forward this matter to the relevant department to investigate this further and contact you with feedback and provide you with assistance.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Best regards,
FNB (First National Bank)'s reply02 Mar 2017, 08:51
Official
Good Day
We thank you for taking the time to highlight your concerns and in order for me to be able to log a formal complaint can you provide us with the Id or account number upon this information we can forward this matter to the relevant department to investigate this further and contact you with feedback and provide you with assistance.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Best regards,