Lihle or Sihle gives wrong information

Fnb I tried to write this on your website but your website doesn’t seem to be working property.

Fnb I called this number ********** 727 at 6:43am and my Call duration was 5 minutes. The call was made on the 10 August 2018. The lady I spoke to is Lihle or Sihle, she said she can’t assist me to transfer the money from straight to budget cos she can only transfer 80 percent of that money. I kept on telling her that my credit card hasn’t even reached the 80 percent and she was disagreeing with me without even doing the calculation. She then put me on hold to a point I had to drop the phone and try to call the same number again. I spoke to Magda who could assist me. My concern is with Lihle/Sihle if she works with Magda how come she is not trained well enough not to give the customer wrong information. It’s so frustrating to disagree with a Member of your Staff about how my credit card works when she is the one who is suppose to know it better. So how many people does Lihle/Sihle give this wrong information to? I asked her to give me the total of 80 percent based on my credit card but she still insisted she can’t assist me. Why do you have people who provide such bad service