Lifting block

This is my third review with no help with my blocked acc. I recieved an email from Chelsea Jones requesting proof that I resolved the matter. I then sent them proof of payments that I made into the complainant acc then she acknowledged the receipt, she then came back asking the same question of proof and I referenced the last email with proof of payments. I sent another email asking her what type of proof does she need from me because she keeps asking the same question. She went quite up to now, try calling her number she doesn't pick up. Please help open I need to pay up charges and close of the account because this experience is not working. I have an account with Standard bank, when the block was put it was on both FNB and Standard but when I resolved my issued Standard bank got proof and they lifted the block within 2days.I am happy with them.