Lift HOLD on supplier's account immediately please

Unable to CANCEL THE HOLD placed on a supplier's (Primacare) account after I erroneously reported a POTENTIAL *****. Calls to FNB have cost me (a pensioner) > R13 and I got NOWHERE! All that money wasted! I am very grateful that their ***** department is so efficient at placing a Hold, but now need same lifted please. 1. On 13 June 2019, I bought a very expensive item (R25,999) through their (not very good) website and subsequently cancelled the order before they shipped it. Then I foolishly panicked and erroneously reported a POTENTIAL *****. 2. I am pleased to report that the company is completely reputable. They refunded me IN FULL the very next day - the 14th June 2019. Please lift the HOLD IMMEDIATELY I thank you