Lifestyle Protection Plan

After I have been on the phone with FNB for the last HOUR I still do not have an answer as I have been put through to numerous people and none of them could help me. The call have been dropped at least 3 times while I have been holding to speak to someone,

I have a Lifestyle Protection Plan on my FNB Credit Card. I have received two SMSes saying that you have not received payment, THIS IS ON A DEBIT ORDER! HOW CAN YOU NOT RECEIVE THE FUNDS???

I was debited twice on the 30th of April after my debit went off on 19 of March and then for some reason paid back into my account on the 7th of April.

Can someone please contact me regarding this as I do not know what's going on with the multiple deductions on my account?

I also have a problem with this plan as I never signed up for it and I have a Debt Protect on the Credit Card. I have had this account for many years and only recently discovered I was paying for something I never consented to.