Life policy

I am so disgusted by the poor and pathetic service received from this bank . This is now going on for 3 months now .

In October I was deducted by FNB life without me having a policy with the bank . I called and logged a complaint and was told that the policy is also cancelled .

November to my surprise hey went and deducted the money into my account which I reversed !!! Now most recent the most drama started .

On the 25th of December and amount of R587.00 was deducted and unfortunately there were no funds into my account and that caused me R120 bank charges .

I called the bank on the 26th and could not speak to anyone and had wasted R30 airtime while on the line. On the 27th in the morning I called again and spoke to some guy who said the payment is not showing on his side. On the 30th and amount of R587.00 was deducted again and I called immediately the consulted said he is unable to see payment hence I could not reverse I as well on my side we should wait.

On the 31st I logged a complaint which was ignored and then on the 2md I called again to inform them that I have an issue with the rental company which has left my account on a minus and the should refund my money on one of my FNB accounts. To date nothing has happed only on the 13th I got a call after numerous calls and hellopeter complains and emails to 1 life . I TOLD SCELO while I was in hospital with my son that he should process a refund on my separate account which he also ignored.

On the 9th which is 12 days after I have been trying to get my money these idiots process a refund into an account that has minus and I am being told stories . This is very simple, I do not have a policy with you and want my money now ! I will tell you where I want my money paid into . Please fix this now , I need to by meds for my SON today !!!