1 reviews | Active since Feb 2017
Life cover with retrenchment cover that don't deliver
<p>Good day </p> <p> </p> <p>I have a issue with FNB life insurance </p> <p>I tried to get some relief from my current premiums, as the company that I worked for decided not to renew my contract with them, and I have been unemployed since December 2016 , but I still diligently had money in my bank account for the premiums till end January 2017</p> <p>and not being able to keep paying these monthly premiums without any income, now I know that I could just plainly cancel my life insurance and then not having to pay any amount which I don't get into my bank account!</p> <p>so when I called FNB life to try and freeze my premiums as I no longer have any income I was told that I infact have retrenchment cover on my policy and I should submit a claim instead!</p> <p>Which I did</p> <p> </p> <p>Now their terms and conditions apparently stated that you have to be permanently employed and I had an temporary term contract and now It turns out that the contract I had with the company was a temporary term contract for 14 months </p> <p> </p> <p>What is the difference between this And theft </p> <p> </p> <p>as I was paying my monthly premiums for some reason my money was good enough to be deducted from my account monthly for the mentioned term .</p> <p>now that I really badly need a financial break </p> <p>fnb life refuses to carry my premiums for 6 months because of the limited contract </p> <p>i could have rather had no life cover at all during this 16 months period that I diligently paid my premiums </p> <p>Fnb is quick to deduct a premium not caring about the customer making ends meet but fatten themselves like *******, is their priority</p> <p>(FNB How Can We Do You should be their slogan)</p> <p>or even how can we ***** from you?</p> <p> </p> <p> </p> <p> </p>
Good day Mr. Ericss9
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. Ericss9
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
