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Anele D

1 reviews | Active since May 2017

29 Aug 2018, 11:31

Life Cover

A few days ago I went to my FNB app to take up a life cover or rather to get a quote.. I declined by the app.. then a few days later which was yesterday I got a call from a consultant at FNB saying she is gonna assist me with the quote.. she asked a lot of medical questions that I thought were discriminatory, unjust and unfair because of my condition, unfortunately she took about 10 minutes of my time to give a response that she's unable to give me a quotation but will refer my application to the "underwriters" who then called this morning at about 9:00am who ask me the same questions the other consultant asked me.. but this time in depth.. so I answered all her questions to my best ability.. I'm not a doctor! My quotation was declined on three reasons I don't understand..

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Aug 2018, 11:53
Official

Good Day Makapela Annelle ,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***