1 reviews | Active since Jun 2011
Lies when selling a product
<p>I was phoned for a credit card which I decided to take but boy was I disgusted in the service as after a month of fighting I finally got it but while the lady was doing the credit card application she told me that I qualify for my revolving to b increased...I agreed on the condition that she said that if I used all the amount that is being increased will I be able to pay the installment of r1100...only to find out that they increased the amount I never used it but my installment is r1100...I asked for them to give me the recording and now they giving me the run around...I want my want my money back cause it's utter lies... Desiree keeps responding via email on the things he want to respond...pathetic service </p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
A guy phoned me almost 2 weeks ago and said the same day they will sort it out... To date nothing...pathetic my word
A guy phoned me almost 2 weeks ago and said the same day they will sort it out... To date nothing...pathetic my word
Desiree sends an email
Dear Mrs. Miller.
Thank you for bringing the matter to our attention.
Please note that we can reduce the Revolving loan to your original limit prior to the increase, this will reduce your monthly repayment.We are unable to reverse the payment however the funds is available in Revolving loan for you to transfer.We apologise for the inconvenience caused.Regards Desiree
Danell sends an email threatening me with the Legal Department
Dear Mrs Miller.
Thank you for your email.
We have referred your request to our Legal Department, you can listen to the call recording over the phone or at your nearest FNB Branch we will arrange an appointment for you.
If you require a transcript of the call this will be done once we receive a Court Order.
Trust you find the above in order.
Regards
Danell
Simple request was made by myself to fix their mess up....
Desiree sends an email
Dear Mrs. Miller.
Thank you for bringing the matter to our attention.
Please note that we can reduce the Revolving loan to your original limit prior to the increase, this will reduce your monthly repayment.We are unable to reverse the payment however the funds is available in Revolving loan for you to transfer.We apologise for the inconvenience caused.Regards Desiree
Danell sends an email threatening me with the Legal Department
Dear Mrs Miller.
Thank you for your email.
We have referred your request to our Legal Department, you can listen to the call recording over the phone or at your nearest FNB Branch we will arrange an appointment for you.
If you require a transcript of the call this will be done once we receive a Court Order.
Trust you find the above in order.
Regards
Danell
Simple request was made by myself to fix their mess up....
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Oh my word I want to scream...again the same amount off and they will refuse to give my money back....I think Danell's boss should now phone me as clearly she is just as useless as the previous one. The contact number stays engaged and left numerous messages what needs to happen for this problem to dissappear...
Oh my word I want to scream...again the same amount off and they will refuse to give my money back....I think Danell's boss should now phone me as clearly she is just as useless as the previous one. The contact number stays engaged and left numerous messages what needs to happen for this problem to dissappear...