Lies that will will help within 48hrs

So, i posted on the 17th, was quick to receive a response that someone will contact me.. Dear Mrs Marlyn Pillay ,

This email serves to confirm that we acknowledge receipt of your complaint.

Please be advised that we have escalated the matter to the relevant department for assistance and feedback will be provided accordingly.

Kind Regards, Nthabiseng Naapo

i received that message and to date not a single help or call.

FNB just responds to the hello peter comment to get noticed as they reply and are responsive.. but ****...they do it for covering their backs.."some "of their staff are unhelpful...