LIES, RUDENESS AND EMPTY PROMISES

Homeloans - you guys need to look at client service. I app**** for a re-advance on my loan. Well what a story. 1. I was not told that an assessor would have to go to the house and that he is only available in the mornings during the week. 2. I was not contacted to be advised there was a problem with the insurance document. 3. I was not advised someone would be calling me before payout was to be done. Don't you advise we will never call you and request your personal information? Miss Pillay - you also need to learn client service and not get irritated when I am not willing to provide you with my personal details. I don't even know who you are. Really take a look at your attitude. I was advised the manager would call me and nothing. I send emails and get an auto-response advising I will be contacted within 24 hours - REALLY DONT make promises you wont keep. I WANT THIS MATTER SORTED OUT