Lies Lies and more lies

<p>I had a problem last week Monday with the FNB APP, I tried purchasing prepaid electricity as I also do on the app, but recieved an error message. I further tried a good few times with the same outcome. I tried a few times again later that day with the same result. Later that afternoon all those failed transactions were deducted from my account. I was contacted by FNB during the course of last week by Daffinie and Kim, stating that the refund will be done, but nothing is being done, Just 1 lie after another. Kim stated that the refund will be done on Monday 18.07.2016 but guess what, I didn't even recieve a phone call. (RK ********** 1770)</p>