Lies I'm still waiting for the call

<p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;">Good day leelyg,</p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;">We truly regret taking note of your experience; thank you for bringing this to our attention.<br /><br />I have requested management to intervene as I noted that the refund was due on the 10th already.</p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;">We apologise for any inconvenience caused. Your reference for the above complaint is 989840. </p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;">Kind Regards</p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;">Complaints Resolution</p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;">Melinda Duvenhage</p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;">Email address: **********</p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;">Tel number: ********** (option one) </p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;"> </p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;">Management must also not know how to do there job. I want Jacques Celliers email address TODAY!!!! Melinda in all honesty did you get management to intervene. I am tired of having to follow up the calls to FNB are costly a call centre agent promised to call me back before 4pm yesterday her phone must've been ****** I'm still waiting .<span style="color: #000000; font-family: sans-serif; font-size: 13.696px;"> </span><span style="color: #000000; font-family: sans-serif; font-size: 13.696px;">Segomoco Mancoe had me on hold for 20 mind and then told me she is struggling to Contact the dispute department. This just shows no1 keeps to there word. I'm tired of this back and forth I want my money in my account today. </span></p>