Lies & False information made by consultant

<p>early this year i was called several times by the fnb call center requesting i take out a credit card. after saying no several times i eventually heard whatthis consultant had to say. he advised is short that as i was a fee saver package and had over a certain balance on my account if i took out a credit card i would not be charged for this.</p> <p> </p> <p>he obviously advised that the call was recorded to which i advised yes i hope it is. then he went to on continue with advantages of credit card and i continued to ask if he was sure about the free fees to which he rep**** yes there is no monthy charge to you as you maintain the required amount in your account.</p> <p>i then agreed with the process of taking out a card which i do not actually need . i still questioned him as to whther he was sure that i would not be charged any fees to which he agreed.</p> <p> </p> <p>low and behold a month later i received the statements which indicated monthly fees.</p> <p> </p> <p>i queried this with FNB, they asked me to send an email query to customer complaints to which i have heard nothng.</p> <p> </p> <p>i am still waiting for any response from FNB. no matter who u ask no one is sure at the call centre.</p> <p> </p> <p>this is highly frustrating as staff are not clued up. whats the point of being hired if u cant do a simple job.</p> <p> </p> <p>i will be taking this further. but i request that these monhtly fees be reversed as i was misled and **** to by the consultant. he should be disciplined for providing false information to clients!!!</p>