Lies and ***** with FNB yet not helped

Complaint against FNB . on the 2nd of January 2024 at about 19:25pm while I was working, sms notification in regards of money going out my account. I immediately went on my banking application and canceled my card. And reported a ***** case. I have went into the branch the next day a lady has Contacted ***** call center and they have said 8 or 9 other people this kind of stuff it has happen to since the new year . I have waited the 14 to almost 1 month waiting period for them to give me a feed back ; when they have given me a feed back of the *****ulent case , they stated that I have given consent for betway to take out money from my account which is a lie ; then they said I have given them an otp pin ( another lie ) then when I Complained , another feed back comes stating " 16th of December 2023 I have linked my card online " ( another lie ) I don't gamble and to top it of , R24500.00 in 5 minutes who in the right sense will gamble that amount? I don't have any betway account nor do I do any gambling.