tN
takalani N

1 reviews | Active since Nov 2010

25 Oct 2017, 09:47

**** to about Overdraft and Revolving Credit

I have moved from standard bank to FNB 4 weeks ago and close all my accounts with Standard Bank. The consultants from sales called me and offered me the overdraft and revolving account and promised it will activate or the money will appear once my salary is in my account. No I have closed all my credit facilities with other bank including overdraft. and I was told by FNB consultant that month end my overdraft will activate once my salary is in the account.

Now is month end, my salary is in my account, NO OVERDRAFT or REVOLVING LOAN activated. When I called im being told it will take 3 moths for these to activate.

This is bad. what is going to happened to my debit orders.

Please pull all the recorded calls from last week and this week and you will hear consultants telling me that my overdraft was going to activate once the salary was in. Whats going to happen to my debit orders,

If I was told I had to wait for 3 month, I was not going to close my other credit facilities.

Please help

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply25 Oct 2017, 10:03
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)