LICENSE DISC RENEWAL TAKES MORE THAN 60 DAYS TO BE FINALIZED!!

Application to renew License Disc was initiated on the 4th of September 2020 via NavCar on the FNB App. Last Update on the App was on the 18th of September 2020, citing that documents have been received. Then after that NO COMMUNICATION whatsoever! I then did a follow up and all they say is that they will escalate. On the 13th of October 2020 I submitted a complaint and received a reference number ***. I have been calling and calling and calling and calling, I don’t know how many times, I have lost count. In all my calls I get the same response, “We will escalate your complaint to the relevant department.” In some cases I dialed *** and in that department they transfer me to NavCar who will then tell me they will escalate.

The License disc has expired on the 30th of September 2020. Today is the 5th day of November 2020. Grace period of 21 days is long over and I am already accumulating late penalties. This is totally unacceptable.

I am sick and I am literally tired of explaining to the traffic officers and other authorities at the roadblocks as to why my license disc is not renewed. If such service failure was expected initially at least that License Disc Renewal functionality on the FNB App should have been disabled because this level of service is far worse than being in the que at the licensing department.

Should my license disc don’t reach my hands by tomorrow 6th of November 2020 12h00, I request my funds to returned back to my account in full (including that R200 delivery fee) by tomorrow the 6th of November 2020.