License Disc Renewal FAILURE TO DELIVER

I submitted it on the 7th October 2020 and waited till today (4th November 2020) this means almost one whole month with no communication regarding this . (My car is over its 21 day grace period that the government gave for the renewal, since my disc expired on the 30th of September 2020), just to inform me that my renewal could not be processed because of a block and that I have to tend to it myself.

When I phone FNB they tell me that they can't do anything and to phone the 3rd party that they are using for this service. They do not attend to this, the client has to. ( Why the hell am I paying the R199.00 for this lack of service??????)

I would like the renewal money as well as the admin fee back in my account ASAP, since after you notified me of the block on 4th November 2020 (at this point I already couldn't drive my vehicle because of the expiry) , I went to take out both my license discs, as I had no choice at the post office, this is absolutely horrible service and the fact that FNB has no agents that can assist with this. I have been a long customer and absolutely love FNB, but this was such a bad experience, and would never ever recommend anyone use this service.

I am very disappointed in the service that I did not get from FNB or the 3rd party that does not even answer the phone. Number that i have been on hold with for more then 40 minutes.***).