***** to the core

I have a issue whereby a scheduled payment didn't go off and I got an sms to phone their call centre.<br> After holding on listening to ****ty noise I was passed from 1 person to another, 1 dept to another. Eventually someone Zithulele Radebe on 27 August 2015 at 12h26 said he will contact the invest dept and have it rectified within the day and will call and let me know of the reason why it didn't go off. Its now Monday afternoon and still nobody has called. I tried calling several times only to be put on hold or told they don't know who I'm talking about. My reference number means sweet nothing to them. At the very least I expect to be awarded my reward points and be compensated for my wasted airtime and exorbitant monthly banking fee.