*****, ******* AND INCOMPETANT

I received the shock of my life when FNB deducted over R2000 from my SAVINGS POCKET(which one would think cannot be deducted) when I had more than enough funds in my Gold cheque account. I spent over an hour on the phone on 01/03/2019 with the most pathetic call center ever. They are deducting the money in repect of a loan that was handed over to a collections agent that I have been paying monthly and they simply said they cannot reverse the amount as the amount is due to them. I made an arrangement to pay R500 per month in respect of the loans which was agreed upon and was told first debit order will be going off on 25/03/2019. To my surprise FNB has *******LY gone into my account and taken 4 debit orders in respect of the loan. They have in total taken over R4000 in debits. I spent another mons on the phone today and I get told it takes 3-5 working days for a refund. I'm strongly considering closing my account, I cannot have the bank that I trust with my money to ***** from me!!!