***** ***** *****, You have been approved, oh sorry not

Yesterday I have app**** for a personal loan through FNB online, I was notofied via sms that the loan has been approved, fantastic!!!! YA RIGHT.......when i sent in my payslips they have had an issue with the fact that i get partially paid in cash and partially eft, this has been the case the last 13 years i have been an account holder with them, i have a platinum cheque card and has not missed one debit order the last 13 years......If this is the future of banking count me out, they don't care, they don't listen and if i haven't phoned to follow up to hear oh because of the cash element it is now in the declined review status, i would still like an idiot sit and wait for the approved funds to be transferred. I needed them once in 13 years and this is the way they treat a loyal customer, I wonder....i can't help that i am a hairdresser and this is the way my renumeration works, if i have missed debit orders yes sure i could understand but no sms no call just, You have been approved..........either help me or let me know don't waste my time.