1 reviews | Active since Apr 2018
*****
I received a call on the 20th of April 2018 saying that as a matter of inconvenience they would load my minutes on my Fnb sim card should be done by Friday afternoon at 4 its now monday almost 1pm and still nothing i cannot believe that such a huge company as fnb would be so useless i think they should go to a different bank for customer service training so in plain terms they speak lies!!!!! beyond frustrated with Fnb
Good day Marcellino,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Connect for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Best regards,
Good day Marcellino,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Connect for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Best regards,