Letter send off the 13th and completed on the 6th

Item: FNB (First National Bank)
Rating: 2
Author: Leanne R

BAD BAD SERVICE!!! I went into FNB Durbanville Branch to complete a form so that money can be reversed back into my account on the 6th October 2015. They told me turn around time 5-7 working days. 7th day was yesterday. I phoned FNB customer service and they told me that the form was only send off yesterday 13th October 2015. I have been waiting and waiting and that for nothing now the waiting continues. I always trusted that FNB is the bank to bank with but with problems like this i don't know anymore. What if it was someone that really needed that money? NOT HAPPY AT ALL!!!!!!

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Replies (1)

FNB (First National Bank)'s replyOfficial

14 Oct 2015, 10:15

Hello De Roubaix,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Debit card disputes who will provide you with feedback.

The reference number is 784861.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply14 Oct 2015, 10:15

Official