DD
Denis D

1 reviews | Active since Apr 2010

12 Oct 2017, 09:52

Lets party like it is 1987...

Want to change the FNB credit card payment to go off against my FNB cheque account. FNB wants me to complete the request using an ancient device found in museums called pen and paper. I can get a R100k overdraft with the click of a mouse but I can not change which account to debit online? You will swear we are back in 1987...

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Oct 2017, 10:59
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.

I again apologise for any inconvenience caused.

Kind Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)