Let's call a thing a thing, FNB is a poor excuse for a bank.

This is not a review more like a complaint. FNB, has pretty much moved their entire business online via the app or call center. The problem is, no one handling the phone can help. I have a situation where people can't seem to send me e wallet because apparently there's a block or tag on my e wallet account. All the consultants i spoke to on Friday claim there is nothing wrong with the account, and yet, i can't receive the money being sent to me. I was on the phone for over 20minutes on friday, and no on e could help. Today is Saturday morning, and again no on e in the cellphone and wallet services could assist. I first spoke to Kgolofelo who eventually moved my call to a Sizwe in the cellphone banking department, who was incredibly rude and just eventually dropped the phone in my ear. Look, it's no secret that i want to leave FNB as soon as it's humanly possible, but i really don't understand why one can never have their issues resolved at FNB without a HELLOPETER complaint. Over the years, my issues only ever get sorted via hello peter, it's ridiculous. The service at FNB has been on a downward spiral for years now.