Lethargic Service/Fusion account disaster

I was advised to open a fusion account on the 29th of September 2020 by Lebohang Mogale in Maponya mall.

Everything at the time seemed have been done only a card was due for collection. She had informed me that she'll contact me upon the arrival of my card however with that prolonging I visited the branch on the 21st of October 2020 thinking my card is ready for collection only to discover my account wasn't up and card were not up to standard, I was tirelessly assisted by Mathapelo. She requested I give her 48hrs for everything to be resolved today the 28th of October 2020 I visited the branch once more and my account and card they not ready. I am appalled by lethargic service I have received and the inconvenience you have brought unto me as now I cant withdraw desired amount to pay my bills I have to rely on Ewallet that only cap me to R1500 daily withdrawal