let us not inform our customers, let them find out the hard way!

Changed banks to FNB. took them 3 months to create the new account. another month to create the credit card account. Got a second card for my wife and all was ok...for 3 months. My wife's credit card was suspended without informing either her or myself as it has not been FICA'ed, yet all documents was scanned to them 4 times. Twice from FNB new market branch! after filling up Petrol my wife's card was declined! after sorting it out, it happened again 3 month's later. reason this time; I had to give authorisation for the second card! hello..she had it for nearly a year. gues what else. they have my incorrect adress on it and refuse to change it unless I take proof of residence to a branch. Hu !!?? FNB you must be joking!