Let us leave fnb, Enough is Enough

It is with great anger i am writing about the same company and the same problem again, with ReferenceRq*** i have reported on the 01/04 that there has been *****ulent transactions on my card from certain toll gates, i lost my card yes but no one knows my pin nor does it tap, the reason i had delayed doing a new card was because i had the virtual card which is also easy to use, by losing the card im not saying im careless cause it might have been really ****** by this tollgate syndicates…

I informed the consultant over the phone that there were transactions going off from my account at certain toll gates whereas i am not at the toll gate and i don’t know where my card is since it wasn’t with me at the moment however it is quite shocking because on the previous case it was my business account where someone got hold of my old business card which was blocked and had a new one with me so i am very buffled as to how fnb allows such ***** , worst part my cards do not tap im failing to understand what is really going on, so the lady says its the toll gate system they using that allows it but they will do something for it not to further transact but guess what? Even after reporting transactions have went through, today is the 23rd it has been more than 7 days of the investigation, don’t even know why theres long investigations knowing very well clients have been suffering from this, my bank account is on -R6988 as we speak for money i did not use, for cards fnb has failed to secure even when blocked, FNB is for the pits i tell you, all you care about is profits and never putting your clients 1st, why should i suffer on something i have no control of? You create the cards, you bank my money so what is the delay on my refund?