Let down when i needed you the most

I have had my account with FNB for several years. Yesterday I call in to apply for a loan and I get told it's been rejected and I ask why?. Advisor I spoke to then runs through all the \possible reasons"as to why it was declined. I ask to find out exactly what the problem is and she confirms that my profile is good and she cannot understand why it was declined and she would escalate it to IT. I spoke to Collin a manager and he confirms the same thing and asked that I call this morning for feedback. I called first thing in the morning and his response was that he hasn't received feedback from IT and he would call me sometime. The day is almost over and I still haven't received any feedback. I have app**** for a loan at a few other places and they were more than happy to assist. Why does my own bank that I have been a loyal customer for so long treat me like this"