Let down by FNB

My experience this morning with FNB has been such a poor one, I am disappointed. I have been with the bank for over 18 years and I am so disappointed that I want to leave the bank! I have a few queries on my card and to get assistance was sent from pillar to post, still queries not resolved. The final straw was when I made use of their ‘secure chat’ option and spoke to an agent by the name of Perry - so unhelpful, showing no empathy, was not able to give more clarity or answers to my questions -but made me repeat myself whereas everything I had written down is in black and white in English! So we cannot say breakdown of communication.