1 reviews | Active since Feb 2015
Less than a month with fnb and I have HAD it with FNB!!!
<p>in my last review I complained about FNB taking long to issue my card and not updating me about it. I was contacted by fnb and they claimed to have sorted everything. Today a card was issued to me, while trying to activated I had problems. Then I called them only to find that fnb issued a **** card to me and it was sent to me while they knew very well that it wasn't going to work. I found this out only when I contacted them. They never contacted me! Now they say I must wait another 7 days for them to issue another card then longer for delivery. I'm beyond words... gosh!!!</p>
Good Day,
We truly regret taking note of your experience and the frustration this has caused; thank you for bringing this to our attention.
I have logged a formal complaint and requested the relevant department to investigate and provide a resolution.
Complaint reference number ***.
Regards,
Complaints Resolution
Naomi Petersen
*** (option 1)
Good Day,
We truly regret taking note of your experience and the frustration this has caused; thank you for bringing this to our attention.
I have logged a formal complaint and requested the relevant department to investigate and provide a resolution.
Complaint reference number ***.
Regards,
Complaints Resolution
Naomi Petersen
*** (option 1)
