Less Helpful in person

Frst of all, I rate FNB's digital services as World Class (well done!) . In contrast, their IN-PERSON SERVICE IS ATTROCIOUS. I do most banking online and avoid going to the branch, but when I've had to, the consultants have been limited in their knowledge of the corporate or forex services and have had to call into the central phone support team. Now here is where it really loses stars. FNB's telephone banking is a painful rabbithole of uninformed consultants sending you from pillar to post, annoying waiting music and absolutely NO Follow-up. Truly, it is like a bad echo chamber as you repeat your woes to every consultant only to have them hand you over to another department to do it all again! Robots are fine but they urgently need to invest in their human resources if they really want to be helful.