MW
Mike W
1 reviews | Active since Nov 2023
16 Nov 2023, 12:54
Less Artificial "Intelligence"and more Real People required!
FNB needs to employ more actual people with (hopefully) REAL Intelligence and far fewer AI Bots with Artificial Intelligence if they honestly wish to provide decent customer service.
If I wanted to play Star Wars I would purchase a Playstation, not open a Bank Account.
Come on FNB - instead of wasting time and money on constantly "upgrading" and "redesigning" your Apps and Online Banking portals - employ more people! That will not only improve the Customer Experience but also help reduce the high unemployment levels while also grow the economy. BOTS do not pay tax or spend money in your customer's businesses.
Your service sucks big time!
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Replies (2)MW
Mike W's updateReviewer Update
17 Nov 2023, 18:58So, within minutes of my initial review I get 2 emails plus a call from the "dedicated Hellopeter complaints helpdesk" (I kid you not ... they even have a special email address) at FNB.
So, despite the incorrect client name in the one email - to be fair, they did pick up their error before I saw the email, and apologized during the phone call - full of promises of how it has been "escalated" (where have I heard that before?) and sent to the "relevant person on the relevant department who will find the cause of the problem and call me" (where have I heard that before?) ........ the result is (DRUM TOLL,please) .... NADA!
No phone call, no follow up email, and the account is still rejecting all deposit attempts from any source.
And, given that it is now 5 before 7pm on a Friday evening, there surely will not be until Monday.
Given my experience thus far I am not expecting any real assistance or a solution even then.
Sorry FNB, your service STILL socks, and your promises may as well come from a politician!
So, despite the incorrect client name in the one email - to be fair, they did pick up their error before I saw the email, and apologized during the phone call - full of promises of how it has been "escalated" (where have I heard that before?) and sent to the "relevant person on the relevant department who will find the cause of the problem and call me" (where have I heard that before?) ........ the result is (DRUM TOLL,please) .... NADA!
No phone call, no follow up email, and the account is still rejecting all deposit attempts from any source.
And, given that it is now 5 before 7pm on a Friday evening, there surely will not be until Monday.
Given my experience thus far I am not expecting any real assistance or a solution even then.
Sorry FNB, your service STILL socks, and your promises may as well come from a politician!
MW
Mike W's update17 Nov 2023, 18:58
Reviewer Update
So, within minutes of my initial review I get 2 emails plus a call from the "dedicated Hellopeter complaints helpdesk" (I kid you not ... they even have a special email address) at FNB.
So, despite the incorrect client name in the one email - to be fair, they did pick up their error before I saw the email, and apologized during the phone call - full of promises of how it has been "escalated" (where have I heard that before?) and sent to the "relevant person on the relevant department who will find the cause of the problem and call me" (where have I heard that before?) ........ the result is (DRUM TOLL,please) .... NADA!
No phone call, no follow up email, and the account is still rejecting all deposit attempts from any source.
And, given that it is now 5 before 7pm on a Friday evening, there surely will not be until Monday.
Given my experience thus far I am not expecting any real assistance or a solution even then.
Sorry FNB, your service STILL socks, and your promises may as well come from a politician!
So, despite the incorrect client name in the one email - to be fair, they did pick up their error before I saw the email, and apologized during the phone call - full of promises of how it has been "escalated" (where have I heard that before?) and sent to the "relevant person on the relevant department who will find the cause of the problem and call me" (where have I heard that before?) ........ the result is (DRUM TOLL,please) .... NADA!
No phone call, no follow up email, and the account is still rejecting all deposit attempts from any source.
And, given that it is now 5 before 7pm on a Friday evening, there surely will not be until Monday.
Given my experience thus far I am not expecting any real assistance or a solution even then.
Sorry FNB, your service STILL socks, and your promises may as well come from a politician!
MW
Mike W's updateReviewer Update
06 Dec 2023, 08:23I have taken a while to update via a new reply, to ensure I was not "jumping the gun ".
It took a while longer than it should have, but thank you FNB for following through and following up, assisting me to get the new small business account open and operational.
I am happy with the functionality offered on the account and the customer service received since my initial complaint.
Due to timing considerations, being close to month end, I had to wait until after month end to advise clients and suppliers to change my business banking details.
This has now been done, and business banking has been fully transferred to FNB now and the previous bank requested to close my business banking account with them.
It took a while longer than it should have, but thank you FNB for following through and following up, assisting me to get the new small business account open and operational.
I am happy with the functionality offered on the account and the customer service received since my initial complaint.
Due to timing considerations, being close to month end, I had to wait until after month end to advise clients and suppliers to change my business banking details.
This has now been done, and business banking has been fully transferred to FNB now and the previous bank requested to close my business banking account with them.
MW
Mike W's update06 Dec 2023, 08:23
Reviewer Update
I have taken a while to update via a new reply, to ensure I was not "jumping the gun ".
It took a while longer than it should have, but thank you FNB for following through and following up, assisting me to get the new small business account open and operational.
I am happy with the functionality offered on the account and the customer service received since my initial complaint.
Due to timing considerations, being close to month end, I had to wait until after month end to advise clients and suppliers to change my business banking details.
This has now been done, and business banking has been fully transferred to FNB now and the previous bank requested to close my business banking account with them.
It took a while longer than it should have, but thank you FNB for following through and following up, assisting me to get the new small business account open and operational.
I am happy with the functionality offered on the account and the customer service received since my initial complaint.
Due to timing considerations, being close to month end, I had to wait until after month end to advise clients and suppliers to change my business banking details.
This has now been done, and business banking has been fully transferred to FNB now and the previous bank requested to close my business banking account with them.