1 reviews | Active since Feb 2017
Left with no money ....
<p>I lost my credit card and had to cancel it and order a new card. It's been 2 weeks now and I have still not received my card. I am left now with zero funds as I cannot get to my funds on my card.</p> <p>I have wasted all my airtime on phone calls between FNB and CCD couriers as CCD couriers does not have my ID number on their system even though they delivered my card previously.</p> <p>I have phoned FNB numerous times to update my ID number, I was told that it has been updated but still nothing.</p> <p>I received an SMS this morning that I would receive my card today, I have not received it. I phoned CCD couriers and they advised me that my card was delivered to a branch that is closed due to renovations and the guy left without notification.</p> <p>The instruction was to deliver my card to my work address and not to a branch. I was told that I would receive a call back to sort this out, an hour later and I have received no phone call.</p> <p>I phoned back and all of the sudden my ID number is a problem again.</p> <p>I am very dissapointed in the service received. It has cost me time and money to sort this out and I am still left with nothing.</p>
Good day Ms. ClarissaNel
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. ClarissaNel
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
